I am an experienced, PRINCE2 certified IT professional, working within an ITIL environment, with a proven track record, who combines an affable personality together with a positive attitude that enables me to communicate with all levels of staff in both written and verbal form. These natural skills are complimented by over 10 years in a support-facing environment within various technical arenas. This experience has afforded me the ability to forge good business relationships with users, Senior Managers and Executive Board members alike.
Good experience of supporting a mission-critical business environment, whilst working under pressure to tight deadlines, identifying and addressing procedural issues, managing and manipulating budgets.
Results orientated and quality focused with good organisational skills and the ability to get the best out of direct reports, especially when working within a dynamic team environment.
Hands-on experience gained in Microsoft infrastructure, server technologies including virtualisation, solutions, project management, infrastructure support, multi user and multi site environments, hardware and software installations, people management, email systems.